Refund policy
Last updated: September 18, 2026
At Apeo, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the conditions below.
Return Period
You have 60 days from the date your order was delivered to request a return.
To be eligible for a return, the item must be:
- Unused and unworn.
- In the same condition in which you received it.
- Returned with its original packaging, where applicable.
- In a condition that allows us to inspect and resell the item, subject to applicable law.
How to Request a Return
To request a return, please contact us at:
Please include:
- Your order number.
- The item or items you wish to return.
- The reason for the return.
- Any other information reasonably necessary for us to process your request.
Do not send products back to the manufacturer unless we specifically instruct you to do so.
Once your return request has been reviewed, we will provide you with the applicable return instructions.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Gift cards.
- Downloadable or digital products, where applicable.
- Products that have been used, worn, washed, or damaged after delivery.
- Products that have been altered.
- Products missing required original packaging.
- Products that otherwise do not meet the applicable return requirements.
Nothing in this policy limits any mandatory consumer rights or remedies that cannot legally be excluded or restricted.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at:
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs showing the product and the problem.
We will review the situation and, where appropriate, provide a replacement, refund, or other appropriate remedy in accordance with applicable law.
Refunds
Once your returned item has been received and inspected, we will determine whether the return meets the applicable requirements.
If your return is approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Late or Missing Refunds
If you have not received an approved refund:
- Check your bank account or payment account.
- Contact your card issuer or payment provider.
- Contact us at info@wearapeo.com if the refund still does not appear.
Sale and Promotional Items
Unless otherwise stated, products purchased during sales or promotional periods are subject to the same return policy.
Exchanges
If you receive a damaged, defective, or incorrect item, please contact us at info@wearapeo.com.
Where appropriate, we may arrange an exchange or replacement.
Return Shipping
Unless otherwise required by applicable law, return shipping costs for voluntary returns are generally the responsibility of the customer.
Original shipping charges are generally non-refundable unless:
- Required by applicable law; or
- The return is due to an error on our part, such as an incorrect or defective product.
Any applicable deductions or return costs will be communicated to you before the refund is processed where required.
Contact
Apeo
Operated by SPARTAN CELESTIC GROUP LLC
262 CHAPMAN RD, SUITE 240
NEWARK, DE 19702
UNITED STATES
Email: info@wearapeo.com