RETURNS & REFUND POLICY
REFUNDS & RETURNS
At Apeo, we want you to be completely satisfied with your purchase.
Apeo is a brand operated by **SPARTAN CELESTIC GROUP LLC**.
## Returns
Our return policy lasts for 60 days from the date your order is delivered.
If 60 days have passed since your delivery, unfortunately, we cannot offer a return or refund.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be returned in its original packaging, where applicable.
To request a return, please contact us at:
**info@wearapo.com**
Please include your order number and a brief explanation of your return request. Our customer service team will provide you with the return instructions and, where applicable, the return address.
Please do not send your purchase back to the manufacturer unless specifically instructed by our customer service team.
## Items That Cannot Be Returned
Certain items may not be eligible for return, including:
- Gift cards
- Downloadable products
- Products that have been used, worn, washed, damaged, or altered after delivery
- Products returned without their original packaging where the packaging is required for resale
- Products that are otherwise ineligible under applicable law
If you are unsure whether your item is eligible for return, please contact us at **info@wearapo.com** before sending it back.
## Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged, or different from what you ordered, please contact us at **info@wearapo.com** as soon as possible after delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and, where applicable, its packaging
We will review your request and provide instructions for the appropriate resolution.
## Refunds
Once your returned item has been received and inspected, we will send you an email confirming receipt of your return.
We will also notify you whether your refund has been approved or rejected.
If your refund is approved, the refund will be issued to your original payment method.
Please allow your payment provider or bank additional processing time for the refund to appear in your account.
## Late or Missing Refunds
If you have not received your refund after it has been approved, please first check your bank account or payment account again.
If the refund is still not visible, please contact your card issuer or payment provider, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
**info@wearapo.com**
## Sale and Promotional Items
Unless otherwise stated at the time of purchase, products purchased during a sale or promotional period are subject to the same return policy described above.
Any specific return or refund conditions applicable to a promotion will be clearly communicated at the time of purchase.
## Exchanges
If you receive a defective, damaged, or incorrect item, please contact us at:
**info@wearapo.com**
We will review your request and provide instructions regarding a replacement or other appropriate resolution.
## Return Shipping
Unless otherwise required by applicable law or agreed by Apeo in writing, customers are responsible for the cost of return shipping for voluntary returns.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the item was defective, damaged, or incorrectly supplied.
If a refund is issued, any applicable return shipping costs or deductions will be communicated to you before the refund is processed.
## Important
Nothing in this Return & Refund Policy limits any mandatory consumer rights or remedies that may apply to you under the laws applicable to your purchase.
For any questions regarding returns or refunds, please contact:
**Apeo**
**Operated by SPARTAN CELESTIC GROUP LLC**
**Email: info@wearapo.com**
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at info@buyarke.com.
Sale Items or Promotional Items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items or promotional items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at info@buyarke.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
For return inquiries, please contact us at info@buyarke.com.